Do you ship outside the UK?
Are your prices gross or net?
Is there a minimum order?
How do I place my first order with you?
How do I place my second and subsequent orders with you?
What if my items are out of stock?
How do I pay for my order?
How much will it cost for post and packing (shipping)?
What do I do if I change my mind?
My items or items have arrived damaged. What do I do?
What is the order history section?
How do I change my log in details to something I can remember?
How can I change my stored address details?
What is a discount code?
Do you ship outside the UK?
Yes - We ship worldwide
Are your prices gross or net?
For orders in the UK or within the European Union VAT will be added at the checkout at the applicable rate.
Is there a minimum order?
Yes - £15.00 (plus Post and Packing/Shipping)
How do I place my first order with you?
Browse our online catalogue and select the products you wish by clicking into the item and making your choice of colour and pack size if required then click add to basket.
If you wish to purchase other items click continue shopping.Repeat this until shopping is finished then click the checkout option to take you to where you give us your details.On this page you need to tell us how you wish to pay for your purchases (Paypal, Credit or Debit Card, Personal Cheque, or Postal Order) and your details along with delivery details. At the bottom of this page you may also add any comments or special instructions you need to give us.You will then receive an order confirmation with further details about payment and login details for your use with any further orders.
How do I place my second and subsequent orders with you?
For ease use the login details provided after your first order. This will insert your details on your completed order. Browse our online catalogue and select the products you wish by clicking into the item and making your choice of colour and pack size if required then click add to basket.If you wish to purchase other items click continue shopping.
Repeat this until shopping is finished then click the checkout option to take you to where you give us your details.On this page you need to tell us how you wish to pay for your purchases (Paypal, Credit or Debit Card, Personal Cheque, or Postal Order) and your details along with delivery details (this will be filled in automatically if you logged in). At the bottom of this page you may also add any comments or special instructions you need to give us.You will then receive an order confirmation with further details about payment
What if my items are out of stock?
If the items you order are out of stock then we will advise you when we contact you with postage details. You will then have the option of waiting until the stock arrives or changing or cancelling the order.
How do I pay for my order?
After placing your order we will assemble your order to check and reserve the stock for you then contact you to advise you of postage options. This will usually be either on the number given if you have chosen to pay by credit or debit card or by email if you have chosen any other method.
We accept payment by the following methods:-
UK Customers
We accept payment by Cheque, Postal Order, Paypal or Credit or Debit Card (including Solo and Visa Electron)
NB we do not accept Amex.
Please make cheques and postal Orders payable to ‘Boxes and Busts’
Address for postal payment is
Boxes and Busts
Unit 19,
Ty Verlon Ind Est
Cardiff Road
Barry
Vale of Glamorgan
CF63 2BE
Non UK Customers
Paypal or Credit Card only.
How much will it cost for post and packing (shipping)?
Please see post and packing guide.
What do I do if I change my mind?
If you wish to cancel your order before dispatch please email us at Customer Services or ring 01446 701230 and either speak to our sales staff or leave a message out of hrs.If you have received your order you have 7 days to notify us of your intention to return goods. Please contact us on 01446 701230 or email us at Customer Services before returning goods to obtain a returns number.
NB All goods returned must arrive at our warehouse in the same condition they left. Returns under these circumstances may be subject to a restocking fee of 10% and the cost of returning the goods will be met by the customer.
My items or items have arrived damaged. What do I do?
Please notify us within 48 hrs of receipt of goods and please retain all packaging as it may be necessary if a claim must be made against a carrier.
If a package is showing obvious signs of damage then the receipt must be signed as damaged. Failiure to do so may result in claim being disallowed.
What is the order history section?
This is an area that will hold your previous orders for 6 mths. You can re-order from here if you wish to.
How do I change my log in details to something I can remember?
Simply click on update details and then enter the new details and click save.
How can I change my stored address details?
Simply click on update details and then enter the new details and click save.
What is a discount code?
From time to time we run special offers or promotions and these will have a discount code. Just enter any discount code you have been sent into the box at checkout for the offer to apply.
NB. If the code is not applied at checkout it cannot be applied retrospectively.
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