Damages and Returns

Damages

If your goods have unfortunately been damaged in transit, we require that you please follow the procedure set out below:

Please inspect goods as soon as possible after receipt and notify us within 24 hrs in writing (which can be by e-mail) and send us a picture or reasonable evidence of the damage. At this stage we reserve the right to offer a part refund for the damage or to replace the damaged item with a good one or to issue a refund for the item.

You may be required to return all the packing material and product for us to inspect the damage. If you discard the original packing materials and/or item you may not be entitled to a replacement or refund as this will be needed for any claim for damages.

You may be required to sign insurance claim forms

Returns

Your wish to return goods to us must be notified to us within 7 days of receipt of the goods in writing (which can be by e-mail).

Boxes and Busts will not accept returns of goods unless notification is received and a returns number given which must be quoted with the return.

All returns must be as far as possible in the original packaging and must be in the same new condition as they were despatched. Your return package must contain details of the order and your full name and address and customer account no (found on your invoice) and any details of exchange goods or other requests.

If the items were received faulty or damaged then return postage will be covered by us but otherwise all return postage will be paid for by your self.

The Company will not accept the return of goods made to special order'.

A re-stocking charge of £5 plus10% of the value of the order will be charged.

The customer shall be responsible for all freight and packing charges.

Boxes and Busts does not accept any responsibility for loss or damage to return goods.

If the goods are damaged during their return to the Company due to inadequate or incorrect packing, the customer shall remain liable for the full value of the goods and shall not be entitled to replacement or refund.