Legal
Use of our website and the sale and purchase of goods from the website are governed by our terms and conditions as set out below. Hereafter Boxes and Busts may be referred to as “We” or “Our”. “You” or “your” refers to the person accessing, using or ordering from Boxes and Busts over the Internet or otherwise. You must comply with our terms and conditions of trading.
Please note that none of the following terms and conditions affects your statutory rights. These terms and conditions can be changed at any time by Boxes and Busts without notice. UK Law is applicable to these terms and conditions.
All goods are sold subject to availability. Both price and availability information is subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate we do not accept liability for any inaccuracies, errors or omissions. Unless specifically stated Jewellery and Accessories used to demonstrate an item is not part of the sale. No contract exists between you and Boxes and Busts until we accept the order by taking payment for the goods. Orders are accepted at Boxes and Busts' sole discretion and we maintain the right to decline orders without giving an explanation. Colours may vary slightly from those shown on the website due to the limitations of Internet technology.
All descriptions specifications and particulars of the goods to be supplied are approximate only.
The descriptions and illustrations contained in any advertising media used by the company have been provided in good faith by the company but no such description, illustration or price list shall form part of the contract.
The company reserves the right to incorporate new features and to supply products which may not be strictly in accordance with the specifications agreed upon, provided that the changes in specification shall not materially prejudice the performance of the goods.
This website is protected by Copyright and the Copyright, Trademarks, Logos and Intellectual Property rights for the content of our website are the property of Boxes and Busts. ALL RIGHTS RESERVED. Any use, printing or copying of materials on this website, other than in the course of browsing, selecting products and ordering from us, is strictly prohibited.
Orders
Where goods are temporarily out of stock we will endeavor to first find out an approximate delivery date, and then contact you so that you may choose between, having it shipped when it is back in stock, selecting an alternative product or you may opt to cancel your order if you would rather not wait.
Once the order has been placed, we will send you an email of confirmation including:
A contact name and address
An item Breakdown
The amount of the order (not including P &P)
Orders can be placed via our website, fax, E-mail, or in person at our warehouse. We also accept orders by telephone but there may be a slight delay in answering your call as our order line is extremely busy.
Post, Packing & Delivery
Boxes and Busts aim to dispatch confirmed orders within 2 working days of receipt of cleared payment. All items remain the property of Boxes and Busts until paid for. An order is not deemed to be confirmed until cleared payment is received.
Post and Packing charges will be confirmed to you before payment is taken.
Payment UK
We accept payments by Cheque, Postal Orders, Paypal, Bank Transfer and all major credit and debit cards (including Solo and Visa Electron) with the exception of American Express.
All credit card payments will be taken over the phone when we contact you to confirm the order.
We reserve the right to refuse to supply to individuals whose credentials cannot be verified. We will use discretion in these matters and will not authorize payment or supply unless we are completely satisfied that the order is legitimate.
Your order will be picked, weighed checked for stock availability which you will be notified about. We will then send an invoice. On receipt of your payment your goods will be dispatched.
Payment on invoice will not be considered, you cannot pay in installments and we will not dispatch any orders without receiving cleared payment.
The minimum order value on our website is £15.00 inc VAT but excluding Post and Packing.
Cancellation
You may cancel your order at any time prior to dispatch. If we have received cleared payment we reserve the right to refund less a 10% re-stocking fee.
Damages
All items are checked prior to dispatch, should any items be damaged in transit please follow the procedure set out below:
1) Contact us within 48 hours of receiving damaged goods on 01446 701230 or Email Customer Service
2) You may be required to sign insurance claim forms
3) You may be required to return all the packing material and product for us to inspect the damage.
If you discard the original packing materials and/or item you may not be entitled to a replacement or refund as this will be needed for any claim for damages.
Returns
Your wish to return goods to us must be notified to us within 7 days of receipt of the goods.
All returns must be as far as possible in the original packaging and must be in the same new condition as they were dispatched.
If the items were received faulty or damaged then return postage will be covered by us but otherwise all return postage will be paid for by your self.
Privacy
We are committed to protecting your privacy. All information is collected lawfully and in accordance with the Data Protection Act 1998. We collect information about you to process your order and to provide you with the best possible service. The type of information we collect about you is that required to process your order, which is given at the time of ordering. We do not collect sensitive information about you. The personal information which we hold will be held securely in accordance with our internal security policy.
We may store your details in our own database, and use them to contact you with the occasional flyer, special offer or catalogue. If you prefer not to be contacted in this way, please e-mail with your details and the word remove in the subject. You will be removed from the mailing list. Cookies are used on our website to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses and to store your details. We will not pass on personal information to other companies.
From time-to-time we may request information from our customers via surveys. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. Information requested may include contact information (such as name and address), and demographic information (such as postcode, age level). Survey information will be used for the purposes of monitoring and improving the use of our website and the satisfaction of our customers.
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. All employees are kept up-to-date on our security and privacy practices. If you have any questions about the security at our website, please e-mail us.
Complaints
Please e-mail Boxes and Busts if you are not happy with our service for any reason. We shall deal with your complaint promptly, we aim to acknowledge your complaint within three working days and keep you fully informed during our complaints procedure.
|
